Coronavirus Update


The Bore Street team have been working tirelessly to be able to resume face to face dental care and we thank you for your patience and understanding. It has been an incredibly frustrating time for us all, however, we are now able to begin a phased return to dentistry.

We are pleased to announce that face to face emergency appointments are permitted from Monday 8th June. We will only be able to arrange these following telephone triage with a dentist here at the practice.

A risk assessment of our premises has been undertaken and changes have been made to the way we will be providing your dental care. We will not be able to provide treatments that necessitate the use of any aerosol generating equipment, for example: drills, ultrasonic scalers, air and water sprays. This is due to the national shortage in appropriate PPE and training facilities necessary to comply with current official directives.

Our doors will remain closed during this phase, you will be admitted at the time of your appointment only. We ask that you come alone, other than for children or if you require a carer. Please bring only essential items with you (eg car keys, phone, payment card). We are requesting contactless payments or bank transfers only. You will be met at the entrance by one of our nurses who will ask you to place your belongings, coat etc. in the clean box provided and use hand sanitiser before being escorted to the surgery. Screens have been installed at reception and we are operating a one-way system through the practice to maintain physical distancing. These modifications will help us to prioritise the safety of our patients and staff. The additional safety precautions will naturally slow the pace at which we are able to work, your patience is appreciated during these unprecedented times.

In this early phase we may still need to refer you elsewhere for treatment while we offer an urgent dental care service for those who are in most need.

We ask that all patients who are termed vulnerable or who are shielding to avoid coming to the practice unless absolutely necessary.

This is a dynamic situation that is ever changing. We will keep you informed to the best of our ability and hope it won’t be long before we can return comprehensively.

If you have an urgent dental care need please call us as we cannot admit anyone without an appointment. We are open Monday – Friday 09.00 – 17.00, but ask that you call us in the morning where possible to allow time for any actions during the same day.

Stay Alert and Stay Safe.

Managing Toothache at Home

Stay at home if you have either;

Stay at home if you have either:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

Do not go to a GP surgery, pharmacy or hospital.

Use the 111 online coronavirus service to find out what to do.

The measures we are taking proactively are a proportionate response to the ongoing COVID-19 developments and will help ensure we can best meet the needs of our patients during a sustained period of pressure.   

The situation is being reviewed daily.

The latest NHS guidance on coronavirus is available via the link below.

Due to a higher anticipated call volume our email service is available for you to cancel your appointment. You may not receive a reply but please be assured that action will be taken.

This advice will be updated as necessary and posted via our social media pages.

Managing Toothache at Home Downloads

This web site was updated on 26 March 2020                                                                   ©2020 Bore Street Dental Practice Ltd.